You must bring your original identification document (ID) with you to all parts of the test (written and speaking). The ID must be the same document you used during the booking process. No other documents or photocopies will be accepted.
Failure to bring the correct ID document will mean that you will NOT be able to take the test or receive a refund.
IELTS test day registration includes photography and finger print scanning of test takers and photography of their identification document (ID) at all UK test centres. The photograph of the test taker taken on the test day will be printed onto the Test Report Form (TRF). The photograph of the test taker and their ID will only be used for test related purposes (including, but not limited to, issuing TRFs and receiving organisation recognition) under UK and international data protection regulations. Similarly finger scanning is only used to support the security of the test and information will only ever be used for test related purposes. IELTS is recognised for its integrity, fairness and authority by up to 10,000 receiving organisations worldwide and this policy reflects the global IELTS strategy of continued test service improvement as well as security enhancement.
The photograph of the test taker will show the head, ears and shoulders from the front. Please don’t wear glasses for the photograph.
Please note that test day photography and finger scanning is mandatory for all IELTS test takers in the UK.
Should you need further information regarding this policy, please do not hesitate to contact us.
Please note that we use different test locations in Leeds. It is very important that you check the address and information emailed to you for your test location(s). Test takers who arrive late or miss the test due to arriving at the wrong location will not be entitled to a refund or a test date transfer.
Parking facilities at the test centre
There is no parking for test takers at the test venues or in the surrounding streets. The nearest car parks are:
West Street Car Park, Leeds LS1 4PD- Pay and Display – 15 minutes’ walk
The Light, The Headrow, Leeds, LS1 8TL – Pay and Display – 15 minutes’ walk
Before the test, you will need to leave your belongings in a locked room. We are not responsible for items left in the room and advise you not to bring valuable or unnecessary items. Electronic devices are not allowed in the test room, and you will be asked to leave them in the secure baggage room. Test takers are also required to leave their watch with their belongings.
You are only allowed to take water in a clear bottle with the label removed into the test room.
Pens, pencils and erasers will be provided.
Refreshments/food at the test centre
There are no food and drink facilities in the test centre. However there are numerous shops and cafes nearby.
Getting your test results
You can check your IELTS test results online from 10:00 on the 13th day after the test for IELTS on paper, or 3-5 days after the test for IELTS on computer.
To access your results login to the Test Taker Portal – login
Results remain online for 28 days but shouldn’t be used as an official confirmation of your performance.
After the results have been released Test Report Forms are posted by first class Royal Mail to the address indicated on the booking application. Each test taker will be issued with one hard copy of their Test Report Form.
We cannot give you your results by telephone, fax, email or text. If you wish to collect your test results in person, please tell us when you make the booking. You will need to bring your passport or ID with you to the office at 9 Park Place in Leeds on the collection day. IELTS results can only be given to the test taker who sat the exam unless alternative arrangements have been made beforehand.
Your IELTS scores
The IELTS 9-band scoring system is used to measure and report scores in a consistent manner. Examiners are trained in line with globally agreed standards to ensure consistency in the quality of their assessment.
To understand how your test is assessed, please see the British Council website – results
Sending your test results to recognising organisations
From the point of registration, and for up to two years following the test date, you can request to have your results sent to up to five recognising organisations of your choice. A small charge may be made to cover postage.
If you want your results sending to more than five recognising organisations, there is a charge of £10 for each extra paper Test Report Form.
To request the copies when you make your booking, choose the country and then choose the organisation. If the organisation does not appear in the list, select ‘+add a new organisation’. It is important you complete all the details in full.
To request copies after the results are issued, email the test centre at [email protected] with the full name and address of the recognising organisation, together with your name and the date you sat the test.
You can only cancel a test up to five weeks before the date of the written test. There is an administrative fee of 25% of the test fee for cancellations. If you wish to cancel a test within five weeks of the test date you will lose the full test fee. Please contact us if you wish to cancel your test: [email protected] or 0113 2427171.
You can transfer to a different test date up to five weeks before the test date you are registered for. There is an administrative fee of 25% of the test fee for transfers. Please contact us if you wish to transfer your test date: [email protected] or 0113 2427171.
Absence and lateness
Candidates who arrive late for test registration will not be allowed to take their test and will lose the full test fee.
If you cannot attend a test because of a medical emergency, you must provide an authorised medical certificate within five days of the missed test. The certificate must be in English and must clearly state the reason for the absence. Email the certificate to [email protected].
It is possible to appeal against IELTS results you have been given. Login to the Test Taker Portal, select ‘Your results and tests’. Click on the test date, then choose the Results tab. Scroll all the way to the bottom of the page and click on the button ‘I would like my test to be re-marked’.
The outcome of your Enquiry of Result (EOR) can become available on the same day as your application and up to 21 days after your application. The turnaround time of your application will depend on several factors, including the number of sections requested for remark. Please contact your test centre if you have not received a response after 21 days.
The cost of a re-mark is £110.00. You can pay online by selecting the button below:
You should contact us as soon as possible with your complaint. The sooner we can start investigating your case, the easier it will be to gather all the information needed to provide a full response. Where possible, we encourage you to contact us with your complaint on the day of your test or prior to results release.
For more information about the IELTS complaints policy please see the IELTS.org website.